Help Center

AMERICAN CHARACTERS ONLINE STORE

HELP CENTER

Need assistance? We're here to help. Below are answers to common questions and how you can get in touch with us.

1. How do I place an order?
Browse your favorite products, add them to your cart, proceed to checkout, and follow the steps to enter your delivery and payment information.

2. Can I track my order?
Yes. After your order is confirmed, you’ll receive a tracking number via email. You can also track your order through your Account page.

3. What is your return policy?
You can return items within 14 days of delivery. Items must be unused, in original packaging. Some hygiene products may not be eligible. See our Return Policy section for details.

4. What payment methods do you accept?
We accept credit/debit cards and Cash on Delivery. All online transactions are secured.

5. How can I contact customer service?
You can reach us via:

• Email: support@americancharacters.com
• Contact Form: Available on our website’s Contact Us page

6. How can I update my personal details?
Log into your Account, then go to 'My Profile' to update your name, email, address, and preferences.

7. How do I unsubscribe from newsletters?
Click the “unsubscribe” link in any of our emails, or manage preferences under your Account settings.

Still need help? Visit our full FAQ page or contact our customer service team for personal assistance.

Thank you for choosing American Characters – Where Fashion Meets Fun!